Report an issue

Report bugs, crashes, and incorrect docs in the SquidServers Discord.

Discord: discord.gg/invite/9pvPZqY6RK

GitHub is not an official support or issue tracker for SquidServers. Do not open GitHub issues for the app.

What belongs in Discord

The app fails to install, update, or launch
A server fails to start, or shows Not Reachable after you followed the docs
Players cannot join and you already tried the matching troubleshooting page
A help-center page is wrong or outdated

What does not belong there

Asking SquidServers to keep a world online while your PC is off (that is not how the desktop app works). See Can I run my server while my PC is off?.
Playit billing or Playit-account-only problems. Use Playit for those.
Cracked/pirated Minecraft clients (those are unsupported). See Failed to verify username.

How to write a useful report

Search this help center and Discord for the exact error string.
Follow the relevant troubleshooting guide once.
Post with:
- SquidServers version
- OS and CPU (on Mac: Apple Silicon vs Intel)
- Server type (vanilla, Paper, Fabric, Forge, modpack name)
- Exact error message
- What you already tried
- Whether joining via LAN on the host works

If the server is modded, say whether you used a server pack rather than a client modpack. See Serverpack.

macOS notes

macOS support is experimental. Versions after 0.7.2 require Apple Silicon. Intel Macs are not supported. See Unsupported Mac Version.

Other contact channels

For legal requests, business inquiries, or issues where you prefer not to use Discord:

Support email: support@squidservers.com
Documentation issues: jean@squidservers.com